presented by ALISA POLS

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Shipping policy

About domestic shipping fee

Nationwide ¥800

Regarding domestic delivery

・It usually takes 3-7 business days for the product to be shipped. However, it may take 1 to 2 weeks if the product is out of stock. In addition, we will contact you if there is any inconvenience.
・Delivery for the beginning of the year will start from 1/8. note that.

About international delivery

International shipping is currently not possible.

About returns and cancellations

·cancel
We do not accept cancellations after payment is completed, so please check carefully on the payment screen before placing your order. In addition, once used products cannot be returned for any reason. If you have any questions, please contact us before purchasing.

・Returned goods
Unless the product is defective, we generally do not accept returns.
In addition, if you want to return a defective product, please contact us through the official LINE by the next business day after receiving the product, and send it back so that it arrives at us within 7 days from the date of arrival.
Please note that we cannot accept returns or returns of products unilaterally without contacting us in advance.
The return shipping fee will be borne by us only in the case of defective products or returns due to our mishandling.

Regarding handling of packing materials, crushed boxes, etc.

We outsource the shipping of our products to a delivery company. Therefore, we do not accept inquiries regarding product damage during delivery.
We apologize for the inconvenience, but please contact the delivery company regarding packing materials and box damage.

When the product is returned to our store due to long-term absence, refusal to receive, unknown address, etc.

Please note that if the item is returned to us due to reasons such as long-term absence, refusal to receive, or unknown address, we will not be able to issue a refund as the claim has already been confirmed.

*Please note that the shipping fee for re-shipping will be cash on delivery.

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