*Regular purchase orders placed between March 20, 2023 and April 7, 2023 will be shipped between April 8, 2023 and April 14, 2023. . I apologize for not being able to deliver it immediately. Thank you very much.
Please tell me about the shipping fee.
Fukuyama Untsu Nationwide ¥800
You can use the coupon code “ORDER30000” for free shipping on orders over ¥30,000.
How should I drink it?
You can mix it with water or soda, or use it for cooking.
For more information, please see our Recommended Drinks page.
Is there an expiration date?
1 year from the date of manufacture.
I would like to know the regular delivery schedule.
We will deliver one every 30 days. (There are some before and after.)
Can I skip/cancel a regular flight?
Please note that it is not possible to skip regular flights.
If you want to cancel the regular flight, please tell us that you are canceling from the official LINE.
A mass of white powder sometimes floated, is this a defective product?
If you put it in the refrigerator, the ingredients may become powder and float. It is not a defective product, and the quality is the same, so please drink with confidence.
If you do not receive an "order completion email" after placing an order
An order completion email will be automatically sent to you immediately after your purchase.
In some cases, the automatic email may not have been delivered due to an incorrect address registered by the customer, reception rejection settings, automatic sorting settings, etc. Please confirm the above and confirm that the email address you entered is correct.
In addition, there is a possibility that the e-mail will be automatically sorted into the spam folder by security software or e-mail filtering software. Please also check your spam folder.
If you can’t find it even after checking the above folders, we would appreciate it if you could contact us from the official LINE message.
About gift wrapping
We do not accept gift wrapping.
A delivery note is not included, so please consider shipping to a different address.
About shipping products
After payment is completed, we will ship within 3-7 business days.
Cancellation/change of content
We cannot accept cancellations or changes after an order has been placed. Please be aware of this before purchasing.
About specifying the date and time of shipment
Please note that we do not accept requests for arrival dates and times.
If the product is returned to our store due to long-term absence, refusal to receive, unknown address, etc.
Please note that if the item is returned to us due to reasons such as long-term absence, refusal to receive, or unknown address, we will not be able to issue a refund as the claim has already been confirmed.
*Please note that the shipping fee for re-shipping will be cash on delivery.
About cooling-off
Mail-order sales are not covered by the cooling-off system.
We do not accept returns due to customer’s convenience. Please note.
Information on business days and business hours
Business hours: 10:00 am to 18:00 pm (excluding Saturdays, Sundays, holidays, and year-end and New Year holidays)
For orders and inquiries received on holidays, we will respond sequentially after the next business day.
About payment method
You can check the payment method on the payment screen, but we have prepared the following.
・Various credit card payments (VISA, Master Card, American Express)
・Google Pay
If you want to transfer, please contact us from official line.
Do you have a physical store?
We currently do not have a physical store.
It is sold only at the online shop.
About returns
Unless the product is defective, we generally do not accept returns.
I have other questions
Please sign up for the official line below and ask us a question using that message.